Winbive Privacy Policy — Our Commitment to Protecting Your Data

Winbive is one of Bangladesh's most trusted online gaming platforms. We take our users' privacy seriously. This Privacy Policy explains in detail what information is collected when you register or use Winbive's services, how that information is used, and how securely it is stored.

Winbive believes every user should have full control over their personal data. That's why we are completely transparent about how we handle it. By reading this policy, you can be confident that Winbive never misuses your information in any way.

This Privacy Policy is Winbive's Terms & Conditions must be read together with this policy. Both documents form part of the legal agreement between Winbive and the user.

What Information We Collect

Winbive only collects information that is necessary to provide its services. No unnecessary data is collected. The types of data collected and the reasons for collection are detailed below.

Directly Provided Information:

• Full name (as per National ID or passport)
• Information required for date of birth and age verification
• Mobile Number & Email Address
• Permanent & Current Address
• Mobile Banking Account Details (Mobile Pay / Nagad / Rocket)
• A copy of your National ID or passport for identity verification

Automatically Collected Information:

How Your Data Is Used

Winbive uses your information only for specific, legitimate purposes. All the reasons we collect your data are outlined below.

• Account Management: Your core details are used for registration, login, and identity verification.
• Transaction Processing: Financial information is used to process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly and stay in touch with you.
• Bonuses & Promotions: To analyze your gaming patterns and provide relevant offers.
• Security Assurance: To detect fraud, multiple accounts, and suspicious activity.
• Legal Obligation: To meet regulatory requirements and retain data for legal compliance purposes.
• Platform Development: To analyze overall user experience and further enhance our services.

Data Storage & Security

Winbive uses industry-leading technology to keep your data secure. Our servers and databases are under continuous security monitoring.

Technical Security Measures:

• 256-bit SSL/TLS encryption — active on every data transfer
• Stored data is secured with AES-256 encryption
• Multi-Factor Authentication (MFA) System
• Real-Time Intrusion Detection System (IDS)
• Regular security audits & penetration testing
• Data Backup & Disaster Recovery Plan

Data Retention Period:

Winbive retains data in accordance with legal requirements. Certain information is typically kept for up to 5 years after account closure to comply with financial regulations. After that period, data is securely deleted.

Sharing Information with Third Parties

Winbive never sells your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services.

Data Sharing Instances:

• Payment Processors: Necessary financial information is shared with Mobile Pay, Nagad, and Rocket to process your transactions.
• Identity Verification Service: During the KYC process, necessary information is shared with approved verification agencies.
• Law Enforcement: Information may be disclosed to authorities when required by a court order or legal obligation.
• Technology Partners: Technology service providers who operate the platform are granted access only to the data they strictly need.

Every third-party partner is bound by Winbive's privacy standards and required to sign a Data Processing Agreement (DPA).

Cookie Policy

Winbive uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Helps remember your preferences and settings.
• Analytical Cookies: To collect platform usage statistics and improve our services.
• Session Cookies: Automatically deleted when the browser is closed.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit the functionality of certain features.

User Rights

Winbive fully recognizes your rights over your personal data. You may exercise any of the rights listed below.

• Right to Know: You can request to see what personal information Winbive holds about you.
• Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: You may request deletion of your data unless we are required by law to retain it.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Right to Opt Out: You can opt out of marketing communications at any time.
• Right to Lodge a Complaint: If you are unsatisfied with how your data is handled, you have the right to file a complaint with the relevant authority.

Child Protection

Winbive's services are intended exclusively for adults (18+). We do not knowingly collect information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• All associated data will be securely deleted.
• Parents can report any suspicious registrations to us.

Policy Updates

Winbive reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by email and display a notice on the website.

• At least 14 days' notice will be given before any significant changes take effect.
• Continued use of the service after any changes have been made will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of this page will always be kept current.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Winbive's dedicated privacy team is ready to respond to all your queries.